Return and Refund Policy
We want you to be satisfied with your purchase. If not, you'll find all the information about our return, refund, and exchange process here.
Key Information
Return Period
30 days from the date of delivery
Return Costs
Customers are responsible for return shipping costs
Restocking Fee
None
Refund Processing Time
Refunds are issued within 7 days of receiving the returned item(s)
Exchanges
Accepted within the return period
Terms
This policy is subject to our Terms of Service
Return Procedure
You may return items within 30 days of the delivery date. Returns requested after this period cannot be accepted.
To start the return process, please email us at info@everleyandfinch.com with your order number. Our team will provide you with detailed return instructions.
Before sending your items back, please make sure that they are:
- Unused and unwashed
- Returned in the original packaging
- Complete with all original tags attached
Pack your return securely and send it through a reliable courier. We recommend using a tracked shipping service to ensure safe delivery. Please note that return shipping costs remain the responsibility of the customer.
Cancellations
If you wish to cancel your order, please email us at info@everleyandfinch.com as soon as possible. Cancellations are only possible if the order has not yet been processed or dispatched.
Damaged or Incorrect Items
If you have received an item that is damaged or incorrect, please email info@everleyandfinch.com with photos of the issue. Once confirmed, we will arrange either a replacement or the correct item to be sent to you.
Refunds
Once your return has been received and inspected, your refund will be processed to the original payment method. Please allow up to 7 days for the refund to appear. No restocking fees apply.
Exchanges
Exchanges can be requested within 30 days of the delivery date. To begin, please contact us at info@everleyandfinch.com with the details of the item you would like to exchange. Our team will guide you through the process. Items must be unused, unwashed, and returned with all original packaging and tags.
Everley & Finch is owned and operated by Klaucke Services, a company based in the Netherlands.
Registration Number: 90212851
VAT Number: NL004027673B13
Address:
Nijverheidsweg 9D, 3433 NP Nieuwegein, Netherlands
If you have any questions or need help with your order, please contact us. We'd be happy to help!
Customer Service Hours:
Monday to Friday: 08:00-17:00 GMT
Email: info@everleyandfinch.com
Phone: +31658916182
For More, Open Contact Form.